Shipping policy

Shipping Policy

Last updated: 31 July 2026

Where we ship from

Our products ship directly from our fulfilment partner's warehouse. This is how we keep our prices below typical retail. The trade-off is longer delivery than a domestic marketplace, and we would rather be upfront about that than surprise you after checkout.

Order processing

Orders are processed within 1–3 business days of payment being confirmed. Orders are not processed on weekends or public holidays. Processing may take longer during peak seasons.

Delivery times

These are honest ranges, not best-case estimates. Delivery time begins after processing.

United States: 7–15 business days

United Kingdom: 7–15 business days

Canada: 10–20 business days

Europe: 10–20 business days

Australia and New Zealand: 10–20 business days

Rest of world: 12–25 business days

Customs clearance, weather, and carrier backlogs can push delivery beyond these ranges. We will keep you informed if we become aware of a delay affecting your order.

Shipping costs

Shipping costs are calculated at checkout based on your destination. We occasionally offer free shipping on selected products or during promotions.

Tracking

You will receive a tracking number by email once your parcel is dispatched, usually within 3–7 days of ordering. Tracking can take a further 2–3 days to begin showing scan events. This is normal and does not mean anything is wrong with your order.

Split shipments

If you order multiple items they may ship separately and arrive on different days. You will receive tracking for each parcel. You are not charged extra for this.

Customs and import duties

International customers may be responsible for customs duties, import taxes or handling fees charged by their own country. These are set by your government, are not included in the price you pay us, and we have no control over them.

Incorrect addresses

Please check your shipping address carefully before ordering. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you spot a mistake, email us immediately — we can usually correct it before dispatch.

Lost or damaged parcels

If your parcel is lost, or arrives damaged, contact us within 7 days of the expected or actual delivery date. We will work with the carrier to resolve it, and will replace or refund your order if it cannot be recovered.

Contact

NOXIVEX

Email: noxivexbusiness@gmail.com

Phone: +92 327 5759377

We aim to reply within one business day.