Shipping, Returns & FAQ

Shipping

How long will my order take?

Orders are processed within 1–3 business days. After that, typical delivery times are:

• United States: 7–15 business days
• United Kingdom: 7–15 business days
• Canada: 10–20 business days
• Europe: 10–20 business days
• Australia & New Zealand: 10–20 business days
• Rest of world: 12–25 business days

These are honest ranges, not best-case numbers. Customs, weather and carrier backlogs can push delivery beyond them.

Where do you ship from?

Our products ship directly from our fulfilment partner's warehouse. This is how we keep our prices below typical retail. The trade-off is longer delivery than a domestic marketplace, and we would rather be upfront about that.

How do I track my order?

You will receive a tracking number by email once your parcel is dispatched, usually within 3–7 days of ordering. Tracking can take another 2–3 days to start showing scans — this is normal and does not mean anything is wrong.

Will I pay customs or import duty?

Possibly, depending on your country. Any duties or import taxes are set by your government and are not included in the price you pay us.

Returns & Refunds

What if my item arrives damaged, defective, or wrong?

Email noxivexbusiness@gmail.com with your order number and a photo. We will send a replacement or issue a full refund. You do not need to ship anything back to us.

Can I return something I simply changed my mind about?

Yes, within 30 days of delivery, provided the item is unused and in its original packaging. Contact us first for return instructions — items sent back without prior authorisation cannot be processed. Return shipping for change-of-mind returns is paid by you.

When do I get my refund?

Once approved, refunds go back to your original payment method within 5–10 business days. Your bank may take a few days more to post it.

Can I cancel my order?

Yes, if it has not yet been dispatched. Email us as soon as possible with your order number.

Orders & Payment

Is my payment secure?

Yes. Payments are handled by our payment provider over an encrypted connection. We never see or store your full card details.

What currency are prices in?

All prices are in US Dollars (USD).

I ordered the wrong size or colour — can I change it?

Email us straight away. If the order has not been dispatched we can usually amend it.

Still need help?

Email: noxivexbusiness@gmail.com
Phone: +92 327 5759377
We aim to reply within one business day.